Privacy policy

Lowdown (“we”, “us” or “our”) operates https://getlowdown.com (the “Service”). This page informs you of the policies regarding the collection, use and disclosure of Personal Information we receive from users of the Service.

We use your Personal Information only for providing and improving the Service. By using Lowdown, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

All communications with the Service happen through Slack and the following information is collected:

Registration and Contact Information

We collect information via Slack about you and your team when you register to use our Services. This information you provide includes your email address, username, full name, team identifier, team name, team access token and team avatar.

We may communicate with you if you’ve provided us with the means to do so. For example, if you’ve given us your email address, we may send you emails about your use of our Service. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more relevant. If you do not want to receive communications from us, please email us at help@getlowdown.com.

We use the information collected for the following use cases:

  • Adding the Service to your Slack team
  • Providing support and troubleshooting
  • Opting out of all emails from the Service

Content and Member Information

We gather data from your registered Slack group for use in email digests. This includes posts from your members in public Slack channels including post content, date and time, replies and reactions. Slack members post content will be compiled and displayed to the creator of each digest. We never gather content from private groups or direct messages.

Due to the way the Slack API is set up, we need to cache Slack messages on a rolling 4 week period in order to create email digests. During this time these messages are stored on our secure servers. No one will read these messages and only verified staff has access to our database. Once messages become older than 4 weeks they are permanently and completed removed from our system.

If a Slack post highlighted in an email digest includes an image, the image is uploaded to a public (but hard to guess URL) as this is the only way to display images in an email. This can be turned off from your app settings.

We collect your members full name, username and email addresses when you connect your Slack account. This is to make it easy for you to offer your members the ability to set up an email digest. We do not use their information for anything else.

Third-Party Information Collection

We use third-party tools like Google Analytics (Analytics) Stripe (payment), Intercom (support) and SendGrid (emails). These tools use tracking technologies and collect data like IP address, Device identifiers, Web browser information, Page view statistics, Browsing history, Usage information and Log data (e.g. access times, hardware and software information). This data is used to analyse usage, provide support for you, protect against fraudulent, illegal or harmful actions and facilitate payment.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us. Your account can only be accessed via your personal Slack account login details for your privacy and security. We endeavour to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

Changes to this Privacy Policy

This Privacy Policy is effective as of 14th November 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We’re constantly trying to improve our Service, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by updating the services on the website, placing a notice on the Service, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Service, and you are still responsible for reading and understanding them. If you use the Service after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used or collected.

Contact Us

If you have any questions about this Privacy Policy, please email help@getlowdown.com.

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