Lowdown (“we”, “us” or “our”) operates https://getlowdown.com (the “Service”). This page informs you of the policies regarding the collection, use and disclosure of Personal Information we receive from users of the Service.
We use your Personal Information only for providing and improving the Service. By using Lowdown, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
All communications with the Service happen through Slack and the following information is collected:
Registration and Contact Information
We collect information via Slack about you and your team when you register to use our Services. This information you provide includes your email address, username, full name, team identifier, team name, team access token and team avatar.
We may communicate with you if you’ve provided us with the means to do so. For example, if you’ve given us your email address, we may send you emails about your use of our Service. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more relevant. If you do not want to receive communications from us, please email us at firstname.lastname@example.org.
We use the information collected for the following use cases:
- Adding the Service to your Slack team
- Providing support and troubleshooting
- Opting out of all emails from the Service
Content and Member Information
We gather data from your registered Slack group for use in your newsletters. This includes posts from your members in public Slack channels including post content, date and time, replies and reactions. Slack members post content may be displayed to subscribers of your newsletter. We never gather content from private channels unless you have indiciated that Lowdown should do so.
We collect your members full name, username and email addresses when you connect your Slack account. This is only to make it easy for you to subscribe your members to your newsletter. We do not use their information for anything else. It is up to you how you subscribe these members to your newsletter. You can ask them to opt-in via our Slackbot or you can choose to automatically subscribe all of your Slack members to Lowdown. You should only do this if you have the consent of your members to do so.
Third-Party Information Collection
We use third-party tools like Google Analytics (Analytics) Stripe (payment), Intercom (support) and SendGrid (emails). These tools use tracking technologies and collect data like IP address, Device identifiers, Web browser information, Page view statistics, Browsing history, Usage information and Log data (e.g. access times, hardware and software information). This data is used to analyse usage, provide support for you, protect against fraudulent, illegal or harmful actions and facilitate payment.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us. Your account can only be accessed via your personal Slack account login details for your privacy and security. We endeavour to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.